Billing Portal Management & Maintenance

Overview

Billing Portal Management & Maintenance is the ongoing technical service required to keep your Client Billing Portal updated, maintained, and operating correctly after its initial implementation.

While Client Billing Portal by Grinbin covers the initial setup and deployment of your billing infrastructure, this monthly service covers the continuous technical management and maintenance required to keep the platform operational over time.

It is exclusively designed for businesses operating a Client Billing Portal implemented by Grinbin.

What’s Included

• Platform, plugin, and system updates
• Periodic platform backups
• Basic security monitoring
• General platform functionality monitoring
• Payment gateway integration monitoring
• Subscription infrastructure maintenance
• Customer account infrastructure maintenance
• Compatibility reviews after platform updates
• Resolution of minor technical issues
• Minor configuration adjustments
• Technical support related to the billing portal
• Ongoing technical management of the platform infrastructure

What’s Not Included

This service covers the technical management of the platform, not the day-to-day operation of your company’s billing department.

It does not include:

• Collection of payments on behalf of your business
• Customer service for your customers
• Manual management of individual customer accounts
• Manual management of individual subscriptions
• Accounting or payment reconciliation
• Management of payment disputes
• Ongoing creation or modification of products and services
• Advanced automations
• New integrations
• New functionalities
• Structural modifications
• Custom development

Any requirement outside the standard maintenance and technical management of the platform will be quoted separately.

Requirements

Billing Portal Management & Maintenance is exclusively available for Client Billing Portal implementations developed and configured by Grinbin.

An active Client Billing Portal is required to use this service.